Support

We answer general questions within 48 hours on business days. We review reports, and answer personal-rights applications, within 24 hours at the latest.

Before you write

• My voice isn't coming through: check that microphone access is on under Settings → Voxie → Microphone (iPhone) or Settings → Apps → Voxie → Permissions (Android).
• I'm not getting notifications: turn on notifications for Voxie in your phone's settings. In the app, also check Profile → Settings → Notifications.
• I bought Premium but it didn't unlock: go to Profile → Settings and, under Account, tap "Restore Purchases".
• I want to report someone: open their profile → menu at the top right → Report. You can also report from inside a chat.

Write to us

One address for general support, abuse reports and data-protection requests: support@getvoxie.app

The fastest way is from the app: Profile → Settings → Contact Us, which adds your device and app version to the e-mail for you. If you write from somewhere else, include your username and your device (iPhone or Android). We answer in English and Turkish.

Rules and account deletion

What is allowed is set out in our Community Guidelines, and the account deletion steps are on a separate page.